Well, looks like you and your friends are lucky. I am not. And I have heard of a few others who are not. In my case, maybe the woman in the store who sold it to me did not like my ugly mug so she reached under the counter and got a return to sell me. All I know is that no matter how hard I tried to contact them, I could not get any kind of response. I threw it in the garbage finally and vowed not to get another. Congratulations on your good luck.
How much is the Magic Jack app?
We currently use this Vonage/Globe service. Call quality is excellent and Gloria can talk to her family for as long as 100 minutes per day for a flat rate. I use Vonage and love their Extensions smartphone app that allows me to make and receive calls anywhere that has WiFi. Even when I am at home, I now make and receive all my Vonage calls using my Android cell phone rather than with one of three cordless phones I had around the house. The other feature that I like is Call Forwarding; when I get a call, it will ring through Extensions if there is WiFi, but if not, it forwards to my Philippine cell phone number.