Living In The Philippines Forum

Itís Your Money => Social Security and Pensions => Topic started by: bigrod on August 15, 2016, 11:04:55 AM

Title: Accessing MySocialSecurity(USA) Site
Post by: bigrod on August 15, 2016, 11:04:55 AM
The Social Security Administration(SSA) recently changed how you access your account online.  The changed required you to have a text enabled US cell phone to receive a code to open your account.  Of course many recipients both in the US and overseas did not have this capability but that was the requirement any way.  This requirement took effect I think around 1 Aug 2016 because I could not access my account.  It now appears that SSA has seen the error of their ways and reverted back to the old system, since I could access my account today.

https://www.ssa.gov/myaccount/ (https://www.ssa.gov/myaccount/)

Chuck
Title: Re: Accessing MySocialSecurity(USA) Site
Post by: Art, just a re(tired) Fil-Am on August 15, 2016, 01:00:05 PM
Good to hear that Chuck. They wouldn't accept my Skype U.S. number that's capable of receiving calls and text messages.
Couldn't get on-line today since they are on Eastern Time:

SSA Service Hours Eastern Standard time

Monday - Friday 5:00 a.m. - 1:00 a.m.
Saturday 5:00 a.m. - 11:00 p.m.
Sunday 8:00 a.m. - 11:30 p.m.
Federal Holidays Same hours as the day the holiday occurs.
If you need immediate assistance:

You may call us Monday through Friday: 7:00AM - 7:00PM at: 1-800-772-1213

Title: Re: Accessing MySocialSecurity(USA) Site
Post by: suzukig1 on August 15, 2016, 03:55:34 PM
On the "my Social Security" page:

"We removed the requirement to use a cell phone to access your account. While itís not mandatory, we encourage those of you who have a text capable cell phone to take advantage of this optional extra security. We continue to pursue more options beyond cell phone texting."
Title: Re: Accessing MySocialSecurity(USA) Site
Post by: Tally J on August 15, 2016, 05:08:12 PM
I received an email about this new requirement  but had not tried the site yet so I do not know if it works for me or not.  I am glad to hear they have removed this requirement.  We have this "technology" on the BDO account and I can tell you it is a royal pain in the butt as I usually do not have my wife's cell phone available.

There are other ways to strengthen security, SSA's smart boys and girls need to figure it out.
Title: Re: Accessing MySocialSecurity(USA) Site
Post by: bigrod on August 15, 2016, 06:05:59 PM
I received an email about this new requirement  but had not tried the site yet so I do not know if it works for me or not.  I am glad to hear they have removed this requirement.  We have this "technology" on the BDO account and I can tell you it is a royal pain in the butt as I usually do not have my wife's cell phone available.

There are other ways to strengthen security, SSA's smart boys and girls need to figure it out.

Sending it via email would work.

Chuck
Title: Re: Accessing MySocialSecurity(USA) Site
Post by: Art, just a re(tired) Fil-Am on August 16, 2016, 07:34:37 AM
I finally was able to log on to the mySSA website as before. I'm glad they did away with U.S. cellphone number requirement. The SSA website isn't really that critical IMO that it needs extra security measures. They should just leave it well enough alone as it is. It's bad enough that passwords has to be changed periodically like my other U.S. government websites, which is really is a nuisance. I have other government websites that require changing of passwords every 90 to 180 days and it's a pain in the arse! Sometimes their added security measures answering specific secret questions can also be a hindrance when not answered correctly. So, I try to use the same answers on all of my government websites as to not to forgot them. I'ts a real runaround when I forget my secret security answers, but I just learn to cope with it every 90 to 180 days when new passwords are required to be updated.  ::) :o >:(
   
Title: Re: Accessing MySocialSecurity(USA) Site
Post by: BudM on August 16, 2016, 11:49:54 PM
I haven't had a beer I don't think since Christmas so you guys can buy me one when you see me.  I emailed SSA a couple of days before the 1st of August and told them that the website would not take an overseas cell phone number as it was only set for 10 numbers and kept rejecting me.  After about a week, they finally replied and did not tell me a damn thing that I did not already know.  They explained why they were doing it and that it was a requirement to provide the extra security, blah, blah, blah.  They quoted the same exact crap I had already read and was not dumb enough to not understand it when I read it.  So, that kind of irked and made me decide to call them up and tell them what I told them in the email plus that it isn't right that we guys living outside of the U.S. have to put up with the chit all the time because they don't research it for a better way.  The U.S. banks don't seem to have any problem with this.  Nah, forget the beer.  I know there were a bunch of other people raising irritated about it who called too so it wasn't just me.
Title: Re: Accessing MySocialSecurity(USA) Site
Post by: BudM on August 25, 2016, 07:42:27 AM
Here is the answer to what the problem with accessing the site was all about.  Cummings who always has all the answers to everything revealed why we were suffering.  It was at the hands of the Republicans.
-----------------------------------------------------------------------------------------------

Rep. Elijah E. Cummings (D-Md.) blamed Republicans for SSAís outdated cyber system, as he noted the 81st anniversary, Aug. 14, of the date President Franklin D. Roosevelt signed the Social Security Act of 1935. It created the program that eventually serves almost all Americans.
Title: Re: Accessing MySocialSecurity(USA) Site
Post by: Gray Wolf on August 26, 2016, 07:32:46 AM
Elijah Cummings is the single most ignorant, abusive, racist jackass I've ever seen. Apologies to jackasses, which are strong, hard working animals, unlike the racist jerk from Maryland
 >:( >:( >:(   no /s intended

By the way, I receivd a notice from SS and logged in to check my account. The email I received said Obama wrote another ignorant, uncaring Executive Order demanding the new system. Which explains why it was so screwed up. Of course, they also explained that a newer, better system would have to be worked out, since not everyone could receive an MMS via cell phone. I guess Odumbass was only thinking of "his" people, screw the rest of us.  ::) :-[
Title: Re: Accessing MySocialSecurity(USA) Site
Post by: Jimmy on August 26, 2016, 07:36:35 PM
I did not even know we could have an ss account online while living Abroad.I was told by ss I could not have an online account from abroad...My question to them was every time I went out to another country to live for awhile I would always need to call them to change my address thats very hard to always worry about so if I could have an online ss account could I then do a change of address online does anyone know..dang I feel like the people at the ss dept dont even know there own Job.or how the system works.anyone can advise me if I can make an online account and do my change of address from there or not?I also always worried about getting my ss tax statement.
Title: Re: Accessing MySocialSecurity(USA) Site
Post by: bigrod on August 26, 2016, 07:44:02 PM
I did not even know we could have an ss account online while living Abroad.I was told by ss I could not have an online account from abroad...My question to them was every time I went out to another country to live for awhile I would always need to call them to change my address thats very hard to always worry about so if I could have an online ss account could I then do a change of address online does anyone know..dang I feel like the people at the ss dept dont even know there own Job.or how the system works.anyone can advise me if I can make an online account and do my change of address from there or not?I also always worried about getting my ss tax statement.

Jimmy,

I have had my account since shortly before I came here in 2010.  I can not change my address online to the Philippine address.  My check goes to a US bank, so no dead or alive letters.  As far a I know you can not activate an account from a foreign address.

Chuck
Title: Re: Accessing MySocialSecurity(USA) Site
Post by: Jimmy on August 26, 2016, 09:13:39 PM
Jimmy,

I have had my account since shortly before I came here in 2010.  I can not change my address online to the Philippine address.  My check goes to a US bank, so no dead or alive letters.  As far a I know you can not activate an account from a foreign address.

Chuck

Thanks Bigrod but as far as the Dead or Alive letters I get them once a Year living here and I also still use my USA Bank account to get my check..I think the Dead or Alive Letter is called Annual Questionair.And it comes here in June I just sent one back by using Registered mail here.AKA slow snail mail.
Title: Re: Accessing MySocialSecurity(USA) Site
Post by: bigrod on August 26, 2016, 09:23:57 PM
Thanks Bigrod but as far as the Dead or Alive letters I get them once a Year living here and I also still use my USA Bank account to get my check..I think the Dead or Alive Letter is called Annual Questionair.And it comes here in June I just sent one back by using Registered mail here.AKA slow snail mail.

You list a Philippine address with SSA?  My address is still stateside.

Chuck
Title: Re: Accessing MySocialSecurity(USA) Site
Post by: Art, just a re(tired) Fil-Am on August 26, 2016, 11:01:32 PM
Ever since I started to collect my SS pension at age 62 5 yrs and 11 months ago via direct deposit to my U.S. bank account and have since retired here in the Philippines, I have never received a "Dead or Alive" letter.
I do have an SSA online account, using my Texas Mailing Forwarding Service. I think I have the Philippines as my physical address and also use my in-laws U.S. address on my SSA profile.
I now always receive my Form 1099R via email from SSA or I print out a copy from their SSA website.
About 10 yrs ago I wasn't even old enough to collect Social Security, but I had to do a mandatory income verification (a 10 minute face to face interview) at the Manila U.S. Embassy SS Dept was because of my Civil Service pension Payor (OPM) requested it and I have not done one again since then.
Even the IRS will not accept a foreign address on their tax forms, which I use Turbo Tax every year without any issues and use my Texas Mail Forwarding Service address. 
Title: Re: Accessing MySocialSecurity(USA) Site
Post by: bigrod on August 27, 2016, 06:57:23 AM
Ever since I started to collect my SS pension at age 62 5 yrs and 11 months ago via direct deposit to my U.S. bank account and have since retired here in the Philippines, I have never received a "Dead or Alive" letter.
I do have an SSA online account, using my Texas Mailing Forwarding Service. I think I have the Philippines as my physical address and also use my in-laws U.S. address on my SSA profile.
I now always receive my Form 1099R via email from SSA or I print out a copy from their SSA website.
About 10 yrs ago I wasn't even old enough to collect Social Security, but I had to do a mandatory income verification (a 10 minute face to face interview) at the Manila U.S. Embassy SS Dept was because of my Civil Service pension Payor (OPM) requested it and I have not done one again since then.
Even the IRS will not accept a foreign address on their tax forms, which I use Turbo Tax every year without any issues and use my Texas Mail Forwarding Service address.

IRS does accept a foreign address.  Turbo Tax may not accept it.  I file my return manually with the foreign address.

Chuck

Title: Re: Accessing MySocialSecurity(USA) Site
Post by: Art, just a re(tired) Fil-Am on August 27, 2016, 08:02:46 AM
IRS does accept a foreign address. Turbo Tax may not accept it.  I file my return manually with the foreign address.

Chuck
OK I stand corrected, when IRS tax forms are sent manually from the Philippines via "Snail Mail", but I personally have never ever done it that way from the Philippines. "To each their own". 
This could be another topic on it's own, but using "Snail Mail" from the Philippines just doesn't do for me anymore, unless it's a last resort or using a reputable Mail Air Carrier from the Philippines would be better.
We seldom receive mail here in the Philippines at our home, except for my new issued U.S. debit/credit cards prior to their expiration date and or important official government local mail.
All of my other U.S. mail is sent to my Texas Mail Forwarding Service so I receive it right away.   
Title: Re: Accessing MySocialSecurity(USA) Site
Post by: bigrod on August 27, 2016, 08:16:55 AM
OK I stand corrected, when IRS tax forms are sent manually from the Philippines via "Snail Mail", but I personally have never ever done it that way from the Philippines. "To each their own". 
This could be another topic on it's own, but using "Snail Mail" from the Philippines just doesn't do for me anymore, unless it's a last resort or using a reputable Mail Air Carrier from the Philippines would be better.
We seldom receive mail here in the Philippines at our home, except for my new issued U.S. debit/credit cards prior to their expiration date and or important official government local mail.
All of my other U.S. mail is sent to my Texas Mail Forwarding Service so I receive it right away.

Art,

I send it registered mail and it gets there fairly quickly.  Even if it got there slowly it is the postmark date that counts.  The refund is miniscule so I am in no hurry. ;D

Chuck
Title: Re: Accessing MySocialSecurity(USA) Site
Post by: suzukig1 on August 27, 2016, 08:51:54 AM
Art,

I send it registered mail and it gets there fairly quickly.  Even if it got there slowly it is the postmark date that counts.  The refund is miniscule so I am in no hurry. ;D

Chuck

Getting off topic here but the postmark has to be a U.S. postmark.  So if it is not a U.S. postmark (or from certain acceptable private carriers) the tax return has to arrive at the IRS by the deadline date.  However, you have until June 15 and not April 15 if you file from overseas.  I also send in my tax returns because I can't electronically file with a foreign address.  I use my PHL address on almost everything now except:

1. One credit card which requires a U.S. address.

2. My Apple iTunes account (so that I can get content that is restricted to the U.S.)

3. "MySocialSecurity" account which requires a U.S. address (sort of made this back on topic)
Title: Re: Accessing MySocialSecurity(USA) Site
Post by: Jimmy on August 27, 2016, 10:47:58 AM
You list a Philippine address with SSA?  My address is still stateside.

Chuck
I lists the address in the states and they always said to me I must tell them where I live or your ss will be cut off,they always send the Annual Questionair every year.I do list my address in the  USA but you must also give them the address where you live.
Title: Re: Accessing MySocialSecurity(USA) Site
Post by: Jimmy on August 27, 2016, 10:51:38 AM
IRS does accept a foreign address.  Turbo Tax may not accept it.  I file my return manually with the foreign address.

Chuck
I use Turbo Tax I manually input the address and send it threw the internet.
Title: Re: Accessing MySocialSecurity(USA) Site
Post by: BudM on August 28, 2016, 02:18:46 AM
For now I only have two US government agencies with my physical address.  SSA and IRS and both of them also have my Florida PMB address.  Both have sent me snail mail to the house.  In fact, SSA sent my dead or alive notice which I the last week of June.  My first SSA direct deposit in the US was for my very first payment which was January.  So, they are wondering if I am alive only six months after I started.  Anyway, it said mail back in 60 days or have my payments stopped.  I went to the CPO here and put it in the mail registered and signature required two days after I received it.  Post mark was June 28.  Yesterday on the 27 of August, I just got the signature received notice out of my mailbox.  SSA did not even sign the front as being received.  I did find a small ink stamp on the back which says "SSA WBDOC"  and "2016 AUG - 2 AM 10:49".  Looks like it takes a month each way.  They sure don't give you much time though when they say return in 60 days.
Title: Re: Accessing MySocialSecurity(USA) Site
Post by: Art, just a re(tired) Fil-Am on August 28, 2016, 04:22:29 AM
As I mentioned in my previous post that ever since I started to collect my SS pension via direct deposit to my U.S. bank account, I have never received a "dead or alive" letter aka the SSA Form 7162, but for those who do mail in their form I found this site that it mentioned that this Form 7162 can be faxed instead of using the RP's local "Snail Mail" and courier.
So, if ever I do get one of these forms, I will just send it via my on-line Fax Service and not worry about sending it via "Snail Mail".
I have never ever received a "dead or alive"letter so I do not know if these fax numbers below actually work, but if anyone on here uses this method lets all know on here if it worked for you.

http://alantait.com/usa-social-secerity-living-in-the-philippines/ (http://alantait.com/usa-social-secerity-living-in-the-philippines/)
2015 USA Social Secerity Living in the Philippines

FAX Form SSA-7162
You can FAX the form to the international desk using the following fax numbers:
If the last 2 digits of your social security number is 00 to 16: 410-965-5882
If the last 2 digits of your social security number is 17 to 32: 410-966-6782
If the last 2 digits of your social security number is 33 to 49: 410-965-8054
If the last 2 digits of your social security number is 50 to 66: 410-965-9409
If the last 2 digits of your social security number is 57 to 82: 410-966-5552
If the last 2 digits of your social security number is 83 to 99: 410-966-1042

 
Title: Re: Accessing MySocialSecurity(USA) Site
Post by: BudM on August 28, 2016, 10:23:21 AM
Thanks for that info.
Title: Re: Accessing MySocialSecurity(USA) Site
Post by: Jimmy on August 28, 2016, 07:49:38 PM
As I mentioned in my previous post that ever since I started to collect my SS pension via direct deposit to my U.S. bank account, I have never received a "dead or alive" letter aka the SSA Form 7162, but for those who do mail in their form I found this site that it mentioned that this Form 7162 can be faxed instead of using the RP's local "Snail Mail" and courier.
So, if ever I do get one of these forms, I will just send it via my on-line Fax Service and not worry about sending it via "Snail Mail".
I have never ever received a "dead or alive"letter so I do not know if these fax numbers below actually work, but if anyone on here uses this method lets all know on here if it worked for you.

[url]http://alantait.com/usa-social-secerity-living-in-the-philippines/[/url] ([url]http://alantait.com/usa-social-secerity-living-in-the-philippines/[/url])
2015 USA Social Secerity Living in the Philippines

FAX Form SSA-7162
You can FAX the form to the international desk using the following fax numbers:
If the last 2 digits of your social security number is 00 to 16: 410-965-5882
If the last 2 digits of your social security number is 17 to 32: 410-966-6782
If the last 2 digits of your social security number is 33 to 49: 410-965-8054
If the last 2 digits of your social security number is 50 to 66: 410-965-9409
If the last 2 digits of your social security number is 57 to 82: 410-966-5552
If the last 2 digits of your social security number is 83 to 99: 410-966-1042

 
Thanks art I did call them and they said to me to make sure they posted it properly I must send it back snail mail because on the letter they send you it has a coded Bar code they use that to scan it in the system they dont like to do things manually.I send mind back Via rgistered mail yes it takes a month some times more the Fact it says within 60 days or they will cut you is not correct.they will send you 1 in June if they dont get that back september you will get another one they keep that up until feb 1st If by then they dont get it back your cut off til you call them and speak in person please dont Bother dealing with the ss dept here they will tell you it takes 1 month or more to start it back,I know this first hand.
Title: Re: Accessing MySocialSecurity(USA) Site
Post by: BudM on August 28, 2016, 08:14:08 PM
So a bar code tells them that you are alive?  Or just that it has been returned?  Who looks at the signature to guess that it is actually yours?  For that matter who at SSA decides if you receive one of these forms every year or never at all?  What is the criteria?  Is it possible that it depends on the citizenship of your spouse?  Mine is a Philippine citizen.  Just curious as to how the determination is made.  Like I said, I got a notice only 6 months in to my benefits.  Looks like I will be receiving one yearly until my wife has to contact them and tell them that I given life the boot.
Title: Re: Accessing MySocialSecurity(USA) Site
Post by: Jimmy on August 28, 2016, 09:59:22 PM
So a bar code tells them that you are alive?  Or just that it has been returned?  Who looks at the signature to guess that it is actually yours?  For that matter who at SSA decides if you receive one of these forms every year or never at all?  What is the criteria?  Is it possible that it depends on the citizenship of your spouse?  Mine is a Philippine citizen.  Just curious as to how the determination is made.  Like I said, I got a notice only 6 months in to my benefits.  Looks like I will be receiving one yearly until my wife has to contact them and tell them that I given life the boot.

The Bar code is part of there Automation process/Lazy way of doing things easy.also sending the Form out to you once a year is also Automatic process.crazy i know but one year my letter never came and I forgot about not getting one yep in Feb I was stopped.I called the ss here like I said dont waste your time please call the usa ss dept in wilkes PA ....ok later I will provide a number right now its late and I am being a Bit Lazy ,hope the info helps some one.
Title: Re: Accessing MySocialSecurity(USA) Site
Post by: BudM on August 28, 2016, 10:50:58 PM
I have yet to get a response back from the SSA office here pertaining to a question or two that I have had.  Back when I first applied and began drawing, I called the US number.  I had taken my bank account number for direct deposit off of my prior year's tax return and it turned out to be a digit off where I made an error on the tax return.  I don't know how in the world my tax refund when through with the wrong number the previous year but it did.  So, I called the number there when I found out my first deposit had not gone through after I checked it out and saw my mistake.  They took care of it right away but you are right, you don't get the same thing here.