Living In The Philippines Forum

Living in The Philippines => Places to Visit/ Things to Do => Topic started by: c_a_p_t_a_i_n_r_o_n on January 29, 2009, 11:53:47 AM

Title: No ***** PAL of mine.......Phillipines Air Line online is truly worthless!!!
Post by: c_a_p_t_a_i_n_r_o_n on January 29, 2009, 11:53:47 AM
Finally got return flights Tagbilaran-Manila sorted after more than 2 hours wrestling PALs online service(sic)
Problems encountered include

Rejecting my credit card twice - no reason given (http://phumphries.com/forums/images/smilies/killtard.gif)

Called customer service to see if we could get online price direct at Tagbilaran Airport (it\'s 100 metres from home).......they palmed me off to normal reservations line

After waiting 10 minutes for rep to answer, he took name and flight details and disappeared.......I gave up on him after 10 minutes

Glo decided to walk upto the airport........she was told there were some problems with online service but should be OK now

(http://phumphries.com/forums/images/smilies/redhot.gif)

Tried online again

Price now more than 3 times price quoted an hour earlier, computer problems fixed!  (http://phumphries.com/forums/images/smilies/finger.gif)

Glo went and made reservations at airport

Wish I\'d stuck with CebuPacific

I won\'t be flying PAL anytime soon (http://phumphries.com/forums/images/smilies/moon.gif)
(http://www.animationplayhouse.com/volcano.gif)
Title: Re: No ***** PAL of mine.......Phillipines Air Line online is truly worthless!!!
Post by: on January 29, 2009, 12:45:59 PM
Cebu Pacific and their, what seems to be regular CANCELED flights, as least to/from Dumaguete, we don\'t use them any more!

At lease Air Philippines is more on time, then Cebu Pacific could ever hope to be. But, there again, we only have the two choices here.
B-Ray
Title: Re: No ***** PAL of mine.......Phillipines Air Line online is truly worthless!!!
Post by: Judge on January 29, 2009, 03:24:14 PM
I have had more issues trying to book Cebu Pacific online moreso than PAL.  many times I have tried to book on Cebu only to get my credit card declined, and even multiple credit cards.........I call the credit card company and they say that they have not seen a rejected item, nor anything from Cebu Pacific.  Asawa says this is how C/P can offer such low rates online, but the only way to book is actually in person, so you don\'t get the online less expensive ticket.

Haven\'t had issues with PAL before.......well maybe once, but I can get just about as cheap from agent here as I can online.
Title: Re: No ***** PAL of mine.......Phillipines Air Line online is truly worthless!!!
Post by: on January 31, 2009, 11:28:54 AM
If any online booking isn\'t set up with the credit card company(S) who\'s card(S) you are using, it WON\'T, (outside of glitch), be excepted and your card company(S) will not receive a rejection.

Bottom line, your not in a 1st world country any more!
B-Ray


I have had more issues trying to book Cebu Pacific online moreso than PAL.  many times I have tried to book on Cebu only to get my credit card declined, and even multiple credit cards.........I call the credit card company and they say that they have not seen a rejected item, nor anything from Cebu Pacific.  Asawa says this is how C/P can offer such low rates online, but the only way to book is actually in person, so you don\'t get the online less expensive ticket.

Haven\'t had issues with PAL before.......well maybe once, but I can get just about as cheap from agent here as I can online.
Title: Re: No ***** PAL of mine.......Phillipines Air Line online is truly worthless!!!
Post by: dylanaz on January 31, 2009, 01:32:43 PM
many times I have tried to book on Cebu only to get my credit card declined, and even multiple credit cards


Same here - we have a Yaya waiting to leave Zamboanga and just had over 4 cards declined by Cebupacific (both local and international)... Great prices just ... slightly hard to book  :P

As a side note - online booking worked MNL-BXU about a year ago...

I wonder if the declines are their attempt at security during the global crisis


Quote
At lease Air Philippines is more on time, then Cebu Pacific could ever hope to be


Cebu Pacific is PROUD of their on-time schedule... here is a snippet from their website I saw just today trying again to get our Yaya here from Zamboanga...
(http://i461.photobucket.com/albums/qq337/dylanaz/misc/otp_bar.gif)

Im am man... but after seeing that.. I could not help but... giggle  ;D
Title: Re: No ***** PAL of mine.......Phillipines Air Line online is truly worthless!!!
Post by: Flt Simulation on January 31, 2009, 04:39:08 PM
Folks ... The problem with the rejected CC cards ... Cebu Pacific will not accept a non-Filipino credit issued card on-line.

If your going to have to use a non-Filipino CC, you need to go to one of there ticket outlets in person.

I have a USA issued Mastercard \'Platinum\' CC with a $20,000 credit limit ... It gets rejected on-line every time.

The Cebu Pacific \"customer service\" (if you can call it that) personel should tell you this if you can ever talk to them on the phone.
Title: Re: No ***** PAL of mine.......Phillipines Air Line online is truly worthless!!!
Post by: c_a_p_t_a_i_n_r_o_n on January 31, 2009, 06:30:54 PM
Folks ... The problem with the rejected CC cards ... [strike]Cebu Pacific will not accept a non-Filipino credit issued card on-line.
[/strike]
If your going to have to use a non-Filipino CC, you need to go to one of there ticket outlets in person.


They accept my Dutch issued Mastercard. I\'ve booked with them here in Philippines(twice) and back in Europe (2 or 3 times)
Title: Re: No ***** PAL of mine.......Phillipines Air Line online is truly worthless!!!
Post by: dylanaz on January 31, 2009, 08:22:49 PM
They accept my Dutch issued Mastercard. I\'ve booked with them here in Philippines(twice) and back in Europe (2 or 3 times)
[/quote]

I had the same experience... a USA card being accepted last year... this year 3 locally issued Filipino cards are declined for a P3k transaction and the USA card declined as well... Quite odd...RP cards and USA cards declined... 
Title: Re: No ***** PAL of mine.......Phillipines Air Line online is truly worthless!!!
Post by: grizzi on February 14, 2009, 03:44:01 AM
Lets see...I have purchased 2 Cebu Pacific and 4 PAL tickets online in the last 2 weeks. I\'m in the Netherlands and used an American BoA Platinum card for all of the purchases. The only problem I ran into is a Fraud Alert on my BoA because the tickets were bought online. Fixed that issue with one phone call.

Guess its luck of the draw...but no problems yet... 8)
Title: Re: No ***** PAL of mine.......Phillipines Air Line online is truly worthless!!!
Post by: chrry_saine on February 14, 2009, 09:51:36 PM
I\'m here in the US and purchased online ticket from PAL several times for my parents (Iloilo-Manila) last time was Nov.\'08.  So far, I am fine with it and never had problem ( cross my finger  :D ).  Of course I never try Cebu pacific yet, it might be better.