Hey folks, it's been a long time since I posted here, accept my apologizes for not popping in more often.
I have been experiencing substantial delays with the Manila VA. I live in Iloilo, needed to see a Derm. Doc. and they provided me with a referral. All was good with three visits but after a severe bad reaction to some medication they have been putting me off for the most recent referral request, since May. They have pictures of my sever condition provided by the Iloilo Derm. Doc., they (Manila VA) keeps telling me they will provide a referral but...
Yesterday, Sat. 7th I was trying to send a secure message as I've done many times in the past, I get the following notice:
"No Provider Relationship Found
To send a Secure Message, both you and your VA primary care provider must be enrolled in the Secure Messaging program. Please contact your primary care provider to see if they are participating in Secure Messaging, and if they are, ask them to enroll you in the program." I've been using this system for about two years.
So it seems I have been "cut off". I will attempt to call them tomorrow (Monday) and each following day until I can speak with someone but I'm just wondering, is it just me or are others having trouble?
As a note, I also sent them paper work for the Agent Orange Registry and Form 21-526EZ, sent LBC and I know they got the doc's at the front desk, sent Mayella (Patient Advocate) a secure message letting her know they were delivered (5/13/14) and asking her to confirm receipt and delivery to the correct person but have not heard back from her.
So can anyone give me an idea of what I might want to expect?
Thanks in advance for your help and support.
Robin