Never mind.
They set up some chairs on the first floor of our local mall near the supermarket to assist folks with their immigration needs. BOI has a regular office on the 2nd floor, but as the entire mall is on lock down (except for the supermarket and a pharmacy) they wanted to keep customers centrally located on the 1st floor.
So David was able to retrieve his passport. He did have to walk 2Km to the mall because there is no public transportation available, but as he said, "I needed the exercise." LOL